Collection of Personal Data

We collect the information you give us when you use our Website. You may use this Website to register to receive relevant information to your industry. When you register, we ask you for contact information like your name, phone number, and e-mail address. We sometimes supplement the information that you provide with information that is received from third parties. For instance, if inaccurate postal or zip codes are received, we will use third-party software to fix them.

Marketing Communication Policy

CM Labs only sends promotional emails to:

  • our customers
  • people who have given consent to CM Labs to receive promotional emails
  • people on rented email lists who have given permission to the list owner to receive third-party promotional emails
  • people who have not opted out after having received a promotional email from us.

CM Labs employs a third-party email marketing platform that helps to ensure that we provide relevant information and services to the people on the mailing list. The marketing platform:

  • offers a central location for people to opt out of CM Labs promotional mailings
  • tracks which promotional emails are delivered, opened, and responded to and whether respondents subsequently visit the CM Labs website

In each promotional email, we provide an easy and clear way to opt out of future CM Labs emails. Opt-out requests using the opt-out link in our emails are processed automatically and go into effect immediately. Opt-out requests sent by e-mail are processed within 10 business days.

When sending email to rented email lists, we suppress addresses of those people who have opted out of CM Labs emails in the past.

We always disclose our identity in mass email communications, including the address of our headquarters location, and we always identify our mass, promotional email as advertisements.

We never use deceiving header information or subject lines. We never send mass, promotional emails to email addresses “harvested” from websites.

We never, under any circumstances, rent or sell email addresses to any other company or individual. When capturing email addresses via our Web forms, we always provide the opportunity to opt out of promotional email.

When coordinating with our resellers for the purpose of follow-up on sales inquiries made to us, we provide full contact information of the inquirer to the reseller, including email address, so the reseller can follow up on the inquiry.

Our marketing email policy and practice fully conforms to the United States Federal “CAN SPAM” act that went into effect on January 1, 2004. Note that some regions such as the European Union have different email laws and guidelines, and CM Labs conforms to local laws in those cases. We welcome and encourage your thoughts on this policy at

Use of Personal Data

We process your Personal Data only for specific and limited purposes. We ask only for data that is adequate, relevant, and not excessive for those purposes. When we ask you for Personal Data, we tell you the purposes for which we will process that data. Some of these purposes include the following:

  • We may contact you occasionally to inform you of new services we will be providing or special offers, events or articles we think will be of interest to you.
  • We may send you regular updates by e-mail or by post on CM Labs organized or related events.
  • We may send you requested product information and promotional material.
  • We may use your Personal Data for marketing purposes and market research.
  • We may use your Personal Data internally to help us improve our products and services and to help resolve any problems.

Disclosure of Your Personal Data

We do not share, sell, or distribute your Personal Data with unrelated third parties, except under these limited circumstances: Personal Data may occasionally be transferred to third parties who act for or on behalf of CM Labs, or in connection with the business of CM Labs for further processing in accordance with the purposes for which the data was originally collected or for purposes to which you have subsequently consented. For example, sometimes a third party may have access to your Personal Data in order to handle our mailings on our behalf.

We may share or transfer the information in our databases to comply with a legal requirement, for the administration of justice, to protect your vital interests, to protect the security or integrity of our databases or this Website, to take precautions against legal liability, or in the event of a corporate sale, merger, reorganization, dissolution, or similar event.

Where appropriate, before disclosing Personal Data to a third party, we contractually require the third party to take adequate precautions to protect that data.

Data Integrity and Security

We strive to maintain the reliability, accuracy, completeness, and currency of Personal Data in our databases and to protect the privacy and security of our databases. We keep your Personal Data only for as long as reasonably necessary for the purposes for which it was collected or to comply with any applicable legal or ethical reporting or document retention requirements.

Our servers and our databases are protected by industry-standard security technology, such as industry-standard firewalls and password protection.

The employees who have access to Personal Data have been trained to handle such data properly and in accordance with our security protocols and strict standards of confidentiality. Although we cannot guarantee against any loss, misuse, unauthorized disclosure, alteration, or destruction of data, we try to prevent such unfortunate occurrences.

Data Access and Corrections

Upon receipt of your written request and enough information to permit us to identify your Personal Data, we will disclose to you the Personal Data we hold about you. We will also correct, amend, or delete any Personal Data that is inaccurate and notify any third-party recipients of the necessary changes.

If you wish to access or correct your Personal Data, please write to our data protection officer at CM Labs Simulations Inc., 645 Wellington, #301, Montreal, Quebec, Canada, H2Y 1V3 or email us at We do not charge for complying with a correction request, however, for all other requests, we may charge a small fee to cover its costs. Requests to delete Personal Data are subject to any applicable legal and ethical reporting or document retention obligations imposed on CM Labs.

Anonymous Data Collected Through this Website

In addition to the information we collect as described above, we use technology to collect anonymous information about the use of our Website. This technology does not identify you personally; it simply enables us to compile statistics about our visitors and their use of our Website.

We use this anonymous data to improve the content and functionality of this Web Site and our e-mail updates, to better understand our customers and markets, and to improve our products and services.


In order to collect the anonymous data described in the preceding paragraph, we may use “cookies” that collect the first level domain name of the user (for example, if your email address is “,” the cookie collects the “” portion of your email address) and the date and time you accessed this Website.

We also use your IP address to help diagnose problems with our server and to administer our Website. An IP address is a numeric code that identifies your computer on a network, or in this case, the Internet. Your IP address is also used to gather broad demographic information, such as determining how many of our visitors are from outside of the US.

We may also perform IP lookups to determine which domain you are coming from (i.e.,, to more accurately gauge our users’ demographics.


We do not knowingly collect Personal Data from children or minors. If you are a child or minor, please do not give us any Personal Data. If you have reason to believe that a child has provided us with their Personal Data, please contact us and we will endeavor to delete that information from our databases.

Links to Other Websites

This Privacy Policy applies only to and to other CM Labs URLs through or from which you have reached this Website. This Website contains hyperlinks to websites that are not operated by CM Labs. These hyperlinks are provided for your reference and convenience only and do not imply any endorsement of the activities of these third-party websites or any association with their operators. We do not control these websites and are not responsible for their data or privacy practices. We urge you to review any privacy policy posted on any site you visit before using the site or providing any Personal Data about yourself.

Transfer of Data Abroad

CM Labs is a global enterprise and has partners and databases in different countries. We may, from time to time, transfer your Personal Data to one of our partners in another country. If the level of privacy protection in a country does not comply with recognized international standards, we will ensure that data transferred to our databases in that country are adequately protected and that the transfer of data to third parties in such countries is made pursuant to a contract or other measures providing adequate protection.

Of course, the Internet is made up of a large number of international connections. If you are visiting this Website from a country other than the country in which our server is located (currently, US and Canada), the various communications will necessarily result in the transfer of information across international boundaries. By visiting this Website and communicating electronically with us, you consent to these transfers.

Governing Law

This privacy policy forms part of our Website Terms of Use and as such shall be governed by and construed in accordance with the laws of the Province of Quebec, Canada. You agree to submit any dispute arising out of your use of this Web Site to the exclusive jurisdiction of the courts of Quebec, Canada.


If you have any questions about this Privacy Policy or concerns about the way we process your Personal Data, please contact us by emailing us at